Enabling Seamless Access, Accuracy & Accountability

The Medical Record & Registration Department plays a critical role in maintaining the integrity, accessibility, and confidentiality of patient data. By ensuring meticulous record-keeping and seamless documentation, this department supports clinical services, administrative processes, and patient welfare schemes.

From the moment a patient steps in for diagnosis, through treatment and follow-ups, until discharge or reimbursement — this team ensures every medical event is documented, traceable, and aligned with institutional and legal standards.

 

Key Functions

Patient Registration & Case Documentation

• New Case and Special Investigation Card Registration for streamlined diagnosis and treatment
• Management of Old Case Files, including timely issue and deposit for follow-ups or reference.

Patient Welfare & Concession Support

• Verification and sanctioning of applications under various government and institutional patient welfare schemes for free or concessional cancer treatment.

Hospital Death Registration

• Accurate and timely documentation of hospital death records as per legal and public health requirements.

Travel Concessions for Patients

• Issue of ST/Railway concession passes to eligible cancer patients for medical travel support.

Additional Support Services

Patient Assistance

• Assistance with Death Claims/Mediclaim form fill-ups.
• Preparation and issue of Medical Reimbursement documentation.
• Issuance of computerised Medical Certificates for leave, treatment, and compliance.

Digital Communication

• Phone call and SMS alerts for scheduled OPD appointments, reducing patient wait times and ensuring attendance.

Statistical Recordkeeping

• Maintenance of Hospital General Statistics, including patient demographics, admission rates, treatment patterns, and mortality data — useful for research, policy, and quality control.

Our Commitments

• Ensuring data privacy, precision, and timely access to medical records.
• Helping patients navigate welfare schemes with dignity and ease.
• Bridging clinical, administrative, and patient-facing documentation seamlessly.
• Contributing to institutional memory and evidence-based healthcare.

Behind Every File, a Life Touched

Every form filled, card issued, or SMS sent is more than just a record.
It is a reflection of our care — carefully documented.

Because the path to healing is not just through medicine,
but also through well-kept records, compassionate systems, and human understanding